Will you verify my benefits?
GOOD extends the courtesy of verifying benefits prior to rendering office or hospital procedures, however there is no guarantee that your insurance carrier will pay your medical claim. Your insurance carrier states that any verbal benefit they provide is NOT guarantee of payment.
May I request a copy of my Medical Records?
All of your medical records are confidential and no information is provided over the telephone without your written consent. Your written authorization is required before your records will be released to insurance companies or others. If you request a copy of your medical records there is a nominal processing fee.
What if I miss an appointment?
If you are unable to keep your appointment, please reschedule at least 24 hours in advance. GOOD reserves the right to charge a missed appointment fee if appointment is cancelled in less than 24 hours.
What are your office hours?
Patient appointments are scheduled between the hours of 8am and 4:15pm, Monday through Friday. Our staff takes pride in seeing patients promptly by appointment but due to the nature of our services, unforeseen delays occasionally may occur. The receptionist will inform you if your doctor is delayed by a surgery or emergency and make accommodations that are acceptable to your schedule. If you are more than 15 minutes late for your appointment arrival time you may have to reschedule.
How can I have my prescription refilled?
Prescription refills are filled during office hours only when your medical record is accessible. Most likely, you will be required to leave a voicemail on our Nurse Line that is monitored continually throughout the day with calls returned in order of medical need. Please allow the office 24 hours for prescription refills. You will need to provide your full name, date of birth, name of your prescription and pharmacy phone number.
Do you provide estimates for surgery?
As a courtesy, GOOD will calculate an estimate of patient financial responsibility based on your insurance benefits. This is an estimate only and is required prior to your scheduled surgery.
Do you file claims to a tertiary insurance?
Gynecology & Obstetrics of DeKalb will not file claims to a tertiary insurance however, as a courtesy, GOOD will provide claims, upon request, for the patient to submit.
What is your ultrasound policy?
It is GOOD’s policy to schedule a GYN ultrasound prior to your OB Work-up. This ultrasound will confirm the viability of your pregnancy. The GYN ultrasound will not be considered as part of your global pregnancy benefit and your insurance carrier may designate financial responsibility based on your individual benefits.